Shipping & DeliveryAt Hsin Ruey Embroidery, we try our best to deliver great products and services. We chose the best shipping company to deliver your products to make sure your that orders gets to you on time. On this page, you’ll learn about our delivery methods, estimated delivery time, how to track your orders and etc.
What is your delivery method?
We deliver products to our customers via FedEx, UPS, DHL, TNT and others. We can ship our products to your prefered shipping company.
Do you ship internationally?
Yes, we ship internationally.
Our sales representative will send you a shipment notification email that includes the shipping company name and tracking number. You can track your order from shipping company website.
How can I track my order?
In case of any problems with your delivery, we’ll contact with the shipping company to resolve the issue as soon as possible.
What happens if my delivery goes missing or is damaged?
Yes, we offer this option. Please contact us for more information.
Can I arrange for my own shipping provider to deliver my order?
While we don’t offer free shipping right now, we do our best to offer you fast, affordable options. We’re always working to reduce our costs so that we can pass along the savings to you.
Do you offer free shipping?
The shipping cost depends on shipping company, weight and distance. You can choose a shipping company from our list and our sale representative will calculate the shipping cost for you.
How much does the shipping cost?
What is the estimated delivery time?
This is an estimated amount of time that our shipping company delivers products to you.
|Area||Standard Service||Express Service|
|America||4-7 Days||3-4 Days|
|Europe||5-8 Days||4-7 Days|
|Australia||4-7 Days||3-4 Days|
|Africa||4-7 Days||3-4 Days|
|Asia||3-4 Days||1-2 Days|
Yes, we accept returns if something is faulty or different from the approved product sample. Please read our return policy for more information.
Do you accept returns?
Shenray Embracey Company Limited (Thailand)
No. 69/1 Moo 7, Chiang Mai-Fang Road, Khi Lek Subdistrict
Mae Rim District, Chiang Mai Province 50180
Telephone: 053-372947 Fax: 053-372949
Hsin Ruey Embroidery Co., Ltd. (Taiwan)
3F., No.2, Aly. 59, Ln. 42, Minquan Rd., Xindian Dist.,
New Taipei City 23141, Taiwan, Mailing: P.O. Box 10185 Xindian Dist.,
New Taipei City 23199, Taiwan