Shipping & Delivery

At Hsin Ruey Embroidery, we try our best to deliver great products and services. We chose the best shipping company to deliver your products to make sure your that orders gets to you on time. On this page, you’ll learn about our delivery methods, estimated delivery time, how to track your orders and etc.

What is your delivery method?

We deliver products to our customers via FedEx, UPS, DHL, TNT and others. We can ship our products to your prefered shipping company.

Do you ship internationally?

Yes, we ship internationally.

How can I track my order?

Our sales representative will send you a shipment notification email that includes the shipping company name and tracking number. You can track your order from shipping company website.

What happens if my delivery goes missing or is damaged?

In case of any problems with your delivery, we’ll contact with the shipping company to resolve the issue as soon as possible.

Can I arrange for my own shipping provider to deliver my order?

Yes, we offer this option. Please contact us for more information.

Do you offer free shipping?

While we don’t offer free shipping right now, we do our best to offer you fast, affordable options. We’re always working to reduce our costs so that we can pass along the savings to you.

How much does the shipping cost?

The shipping cost depends on shipping company, weight and distance. You can choose a shipping company from our list and our sale representative will calculate the shipping cost for you.

What is the estimated delivery time?

This is an estimated amount of time that our shipping company delivers products to you.

Area Standard Service Express Service
America 4-7 Days 3-4 Days
Europe 5-8 Days 4-7 Days
Australia 4-7 Days 3-4 Days
Africa 4-7 Days 3-4 Days
Asia 3-4 Days 1-2 Days

Do you accept returns?

Yes, we accept returns if something is faulty or different from the approved product sample. Please read our ​return policy​ for more information.

Contact us

Shenray Embracey Company Limited (Thailand)
No. 69/1 Moo 7, Chiang Mai-Fang Road, Khi Lek Subdistrict
Mae Rim District, Chiang Mai Province 50180

Telephone: 053-372947 Fax: 053-372949

Taiwan Address

Hsin Ruey Embroidery Co., Ltd. (Taiwan)
3F., No.2, Aly. 59, Ln. 42, Minquan Rd.,
Xindian Dist.,
New Taipei City 23141, Taiwan,
Mailing: P.O. Box 10185 Xindian Dist.,
New Taipei City 23199, Taiwan   

Contact the company in person Customers who wish to come to contact the company in person Please make an appointment first. By phone, email or contact form For convenience and speed in service