General Questions
What is your products and services?
We’re a professional embroidery manufacturer located in both Taiwan and Thailand. We offer custom made embroidered and printed patches, neckerchiefs, epaulets, flags, banners, pennants, woven patches, woven labels and lapel pins.
How to order?
Go to our quote page and fill out the form, we will send you the quote as soon as possible.
(typically within 1 day).
For B2B customers, please contact us. We will provide a sales representative for taking your orders.
What is the minimum order quantity?
| Patches | No minimum order quantity |
| Neckerchiefs | No minimum order quantity |
| Epauletes | No minimum order quantity |
| Flags / Banners / Pennants | No minimum order quantity |
| Woven patches / Woven labels | 500 pcs |
| Lapel pins | 100 pcs |
What payment methods do you accept?
We accept Paypal, Credit Card (via PayPal) and Telegraphic Transfer (TT).
Do you ship internationally?
Yes, we ship internationally.
What is your delivery method?
We deliver products to our customers via FedEx, UPS, DHL and EMS. We’ll provide a tracking number so you can track your order from FedEx tracking, UPS tracking and DHL tracking.
What is your production capacity per day?
| Products | Production Capacity (pcs/per day) |
| Patches | 5000+ |
| Neckerchiefs | 500+ |
| Epaulettes | 150+ |
| Flags, Banners and Pennants | 500+ |
| Woven patches and Woven labels | Please call |
| Lapel pins | Please call |
Do you offer free shipping?
While we don’t offer free shipping right now, we do our best to offer you fast, affordable options. We’re always working to reduce our costs, so that we can pass along the savings to you.
How much does the shipping cost?
| Products | Production Capacity (pcs/per day) |
|---|---|
| Patches | 5000+ |
| Neckerchiefs | 500+ |
| Epauletes | 150+ |
| Flags / Banners / Pennants | 500+ |
| Woven patches / Woven labels | Please call |
| Lapel pins | Please call |
What is your estimated production time?
The production time is an estimated amount of time after the customer approved the product sample so we can go to full production.
| Products | Production Time (Estimate) |
|---|---|
| Patches | 6-10 days |
| Neckerchiefs | 6-10 days |
| Epauletes | 6-10 days |
| Flags / Banners / Pennants | 6-10 days |
| Woven patches / Woven labels | Please call |
| Lapel pins | Please call |
Please note: We offer rush service, we can arrange our schedule to meet your requirements.
Do you offer rush services?
Yes, we do. We can arrange our schedule to meet your requirements.
Do you accept returns?
Yes, we accept returns. If something is faulty or different from the real product sample. Please read our return policy for more information.
Do you offer packing service?
Yes, we offer packing your products in the custom packages with your brand or logo on it. Please contact us for more information for this option.
Contact us
Sheenray Embroidery Co., Ltd. (Thailand)
69/1 Moo 7, Chiang Mai-Fang Road, T. Khi Lek
A. Mae Rim, Chiang Mai 50180
Tel: +66 53 37 2947 Fax: +66 53 37 2949
Email: info@hsinruey.com
Taiwan Address
Hsin Ruey Embroidery Co., Ltd. (Taiwan)
3F., No.2, Aly. 59, Ln. 42, Minquan Rd., Xindian Dist.,
New Taipei City 23141, Taiwan, Mailing: P.O. Box 10185 Xindian Dist.,
New Taipei City 23199, Taiwan
Email: info@hsinruey.com
Customers who wish to come to contact the company in person Please make an appointment first. By phone, email or contact form For convenience and speed in service