Return Policy

It’s important to us that we’ll provide the best products and services to our customers. If you are not entirely satisfied with your purchase, please contact us within 30 days after you received the final products.

Faulty Product Returns

If something is faulty or different from the sample shown, we will provide a new lot of revised product to you with free of charge (including delivery fee).


If we delivered the faulty products to you and you want to request a refund, the purchase price (including delivery fee) will be refunded to you using the original payment method.

Returns Process

Please contact a salesperson who took care of your order within 30 days after you received the product. We will reply back to you to help you solve the problem as soon as possible.

Contact us

Sheenray Embroidery Co., Ltd. (Thailand)
69/1 Moo 7, Chiang Mai-Fang Road, T. Khi Lek
A. Mae Rim, Chiang Mai  50180
Tel: +66 53 37 2947   Fax: +66 53 37 2949

Taiwan Address

Hsin Ruey Embroidery Co., Ltd. (Taiwan)
3F., No.2, Aly. 59, Ln. 42, Minquan Rd.,
Xindian Dist.,
New Taipei City 23141, Taiwan,
Mailing: P.O. Box 10185 Xindian Dist.,
New Taipei City 23199, Taiwan