Return Policy
It’s important to us that we’ll provide the best products and services to our customers. If you are not entirely satisfied with your purchase, please contact us within 30 days after you received the final products.
Faulty Product Returns
If something is faulty or different from the sample shown, we will provide a new lot of revised product to you with free of charge (including delivery fee).
Refunds
If we delivered the faulty products to you and you want to request a refund, the purchase price (including delivery fee) will be refunded to you using the original payment method.
Returns Process
Please contact a salesperson who took care of your order within 30 days after you received the product. We will reply back to you to help you solve the problem as soon as possible.
Contact us
Sheenray Embroidery Co., Ltd. (Thailand)
69/1 Moo 7, Chiang Mai-Fang Road, T. Khi Lek
A. Mae Rim, Chiang Mai 50180
Tel: +66 53 37 2947 Fax: +66 53 37 2949
Email: info@hsinruey.com
Taiwan Address
Hsin Ruey Embroidery Co., Ltd. (Taiwan)
3F., No.2, Aly. 59, Ln. 42, Minquan Rd., Xindian Dist.,
New Taipei City 23141, Taiwan, Mailing: P.O. Box 10185 Xindian Dist.,
New Taipei City 23199, Taiwan
Email: info@hsinruey.com